Who we are
Stortford Coin Company is responsible for the personal information we collect through this website.
Stortford Coin Company, Lytchett House, 13 Freeland Park, Poole BH16 6FA, United Kingdom.
Email: info@stortfordcoincompany.co.uk.
What we collect
We may collect your name, email address, phone number, postal address, account password, messages you send us, grading submission details, item details, and basic website records such as dates, times, and security logs.
We store your password as a hashed password. We do not store it as plain text.
How we use it
We use your information to run your account, answer your messages, deal with orders or grading enquiries, prepare grading submissions, return items to you, keep records, and keep the website secure.
We use account and contact details because they are needed to provide the service you ask for. We use some records because we have legal duties or a practical business reason to keep them.
Who we share it with
We only share personal information where we need to. This may include postal or courier services, payment providers, IT and hosting providers, email providers, professional advisers, and grading companies where a grading submission is involved.
If you buy through a third-party website, that website will handle its own account and payment information under its own privacy policy.
How long we keep it
We keep account records while your account is open. We keep order, grading, message, and tax records for as long as we reasonably need them for customer service, accounting, legal, and record keeping reasons.
If you ask us to close your account, we will remove or limit what we can, unless we need to keep something for those reasons.
Cookies
The website may use a session cookie to keep you logged in and protect forms while you use the site. We have not added advertising or analytics cookies to this website.
Your rights
You can ask us for a copy of your personal information. You can also ask us to correct it, delete it, restrict how it is used, object to some uses, or move it where the law gives you that right.
To ask about your information, email info@stortfordcoincompany.co.uk.
If you are unhappy
Please contact us first and we will try to sort it out. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/.